FAQ

Please tell me which item do you want to buy by send me pictures on WhatsApp Or Email: [email protected] I will tell you the prices asap.

Please tell me your order I will tell you the item total amount. You can pay a 30% deposit first; when we completed the product and take photos and videos for you to confirm, and ready to ship to you; then pay the remaining 70%. Of course, one-time payment is better!

After confirming your payment we will start processing your order. Making time 2-10 working days depending on design workmanship difficulty, plus 5 days shipping time to UAE by DHL express shipping method.United States Usually, once the tracking number comes out, the parcel will be delivered to your address in three or four business days.

Actually many of our customers are personal buyer. They are buying fine quality brand jewelry for their family, friends and themselves enjoying factory prices. Also we welcome jewelry sellers to work with us. We will provide free shipping and free original boxes each time.

Sure please follow us on instagram：jianyaluxury for more real pictures of jewelry made by our factory.

Every product we do gold testing, the test certificate will sent to you together. The test certificate contains weight, shape, color, gemstone refractive index, etc. After you receive the product, you can take the gold test.

We support unconditional 7 day returns. When you receive the product, you can return it for free within 7 days; get a full refund within 15 days! For more details, please visit our Delivery & Return.

Of course, we will pay the transfer fees! We will deduct the payment transfer fees from the total price of your order.