What does real18kjewelry.com after-sales guarantee look like?

First of all, I would like to thank all the agents and individual buyers for their long-term support and trust in real18kjewelry.com.

In fact, many customers will worry about after-sales problems when purchasing pure 18k gold Cartier love bracelet or real 18k Van Cleef & Arpels necklace. Some customers will ask: what if the Cartier bracelet is broken? Will the VCA necklace fade, etc.?

So, what does real18kjewelry.com’s after-sales guarantee look like? Today, I will explain this problem to all customers.

We have a strong after-sales guarantee to ensure worry-free purchases and protect the interests of each customer:

First of all: Our pure 18k gold jewelry are only sent to customers after testing without quality problems.

Second: If the customer has quality problems within 15 days of receiving the pure 18k gold jewelry, we will replace it for free.

Third: If the customer is damaged within half a year, we will repair it for free.

Fourth: If the customer wears it for more than half a year and is damaged, we can help to repair it, and you may need to pay a little repair fee

If you feel that the above guarantees are not enough, you can ask our service personnel to propose the guarantee measures you want, and we will meet the requirements of each customer according to the actual situation.

Finally, I would like to thank every customer for their support. If you have any custom 18k gold jewelry needs, please remember to contact us!